I am in the process of performing a bit of guerrilla change management.
This means walking around and interviewing members of my “in-house” network.
Getting a feel for who is doing training in our environment these days – what tools they are using, what they are measuring, what’s working, what’s not.
This does a few things:
1) I get an inventory of what is going on in our terrorist-style network for staff training.
2) I get REAL answers (vs. the politically sensitive response or no answer at all when I stick a bunch of folks in a stakeholder meeting)
3) They get to ask questions that they might be too embarrassed to ask in a large meeting (see above).
4) We have an honest 2-way conversation (vs. me presenting and one or two people dominating the discussion)
5) I strengthen my network.
I am sticking my list of questions at the bottom of this post.
The questions are meant to be conversation-starters.
At the end of my first interview, my victim interviewee said:
We’ve been doing things the way we have because we honestly don’t know any better.
Talk about crushing words.
There’s a form of the “in-betweens” I’ve been experiencing of late.
I know what I want – but I don’t believe it is realistic.
And if it is realistic – I’m not sure how to get there.
And if I believe it is realistic and I know how to get there – I’m not sure it is a good idea.
So I squelch the want. Pretend it doesn’t exist.
And yet….the tug….the yearning….
Wanting not to want the want.
And still it tugs.
I’m wondering if this dynamic is what we are seeing play out in the discussions around Tin Can Experience API.
I think even the most resistant of us want to really make an impact on our surroundings.
To make our colleagues better. To make their jobs easier.
To experiment and play with all these new possibilities.
To make a dent in the world (at least our immediate one).
Yet we all scamper back to the familiar.
Partially because it is familiar and, thereby, less scary.
I think, however, we may also not believe the thing we want is “realistic.”
Or how to get there.
Or even whether it is a good idea.
And when we stare at this “want” – do we believe that it is “better”?
Better than what?
This could also be The Resistance / The Flinch / The Lizard Brain rearing its head and telling me I’m about to level-up again.
The conversation-starter questions for my interviews:
Who is your audience?
What learning initiatives do you currently have going on?
What learning initiatives are you planning for the future?
Are you planning to add students to your audience population?
What metrics are you tracking for these learning initiatives?
How are you currently tracking it?
What tools are you using in your environment
Development (word, captivate, powerpoint)
Reporting / Tracking (excel, access, LMS)
Access / Hosting (web page, email, LMS)
What do you like about your system?
What problems do you face?
What other things would you like to be able to accomplish in your learning environment?