An important step in this process is to figure out who your stakeholders are and perform a bit of Stakeholder analysis.
- What is their role in this architecture?
- Responsible for completing an action in the architecture?
- Accountable for making sure that action is completed?
- Consulted (advised) if something needs to happen?
- Informed once certain things are finished?
- How supportive are they of what you are trying to do? (Interest)
- How badly can they derail your plans? (Power)
These are the questions I asked during the first go-around when I was trying to figure out who did staff training at the University.
It’s been a few years, so I need to get back to my network and start asking questions again. This will be happening mostly on an “opportunistic” basis.
- Do you train people? – Looking for other “trainers”. Just because they don’t have “trainer” in their title or don’t have “training / learning / education / etc” in the organization name doesn’t mean they don’t perform training activities.)
- Do you NEED to train people? – Looking for SMEs + people who need to get reporting out of this architecture.
- Are you responsible for a compliance / regulatory program?
- Are you responsible for an IT application?
- Are you responsible for a mission-critical business process?
- Do you have to maintain a certification? – I’m asking this more to isolate “power-users” since pretty much everyone in the organization has to touch this system as a “student”. Particularly for the certification programs.
- Do you find learning new things “interesting”? – I’m also looking out for people who are excited about making the experience for the end user better. These people usually give fantastic feedback and will take the time to do so when the other groups might not.
- Who ELSE do I need to talk to? – This is the “political” question. The answer to this question will also tend to be the people who magically “appear” when you are about to actually do something and can derail a plan quickly. Best to get these folks involved early.
All of this stuff gets dumped into my Architecture Repository as I do the information gathering.
Because this is a large scale, long-term effort – I anticipate the stakeholder list, the RACI chart and the Power/Interest grid to change as things evolve. I will need to come up with processes to keep things up-to-date.