I’m currently at Ecosystem 2014 (a branch of the eLearning Guild’s Learning Solutions conference – or what I fondly call the “eLearning Guild Spring Meet.”).
Soren Kaplan’s keynote this morning made me start re-thinking my position on surprise.
How valuable surprise is.
How positive it is.
How we can leverage surprise for good.
Surprise allows us to challenge assumptions.
Provide delight (hat trick to Mike Hruska on this one….he’s been
talking about this for years. I think I might finally be “getting it”.)
Besides – surprises are going to happen anyway – despite my best efforts to minimize their occurrence. Because I am a control-freak planner who wants to predict my future with 1000% certainty.
Over the past 8 months, I have been learning that the resulting serendipity can make magic happen if I just go with it.
Takeaways from the keynote:
– The essence of a breakthrough is in the challenges to the assumptions about the way things should or could work.
+ These breakthroughs are all around us.
– If we can deliver positive surprises, we can light up pleasure centers.
+ We have opportunities to deliver surprise
– Best approach – Surprise (delight) ourselves first. This will help us surprise / delight others.
– 3 things to “be more innovative”
+ Rethink your role (you are not just X)
+ Fall in love with the problem (NOT your solution)
+ Go outside to stretch the inside (get outside your comfort zone)
– Design for Delight
+ Deep customer empathy
+ Go broad to go narrow
+ Rapid experiments with customers (perpetual beta FTW!)
– Be OK with looking stupid (something I’ve been practicing ever since starting this blog. This has been a life-changer)
– Be comfortable with ambiguity and fog. (This year’s lesson….)
Tool – Intuit Catalyst Toolkit.