The “Power Users” for the Learning Ecosystem will be the folks
performing staff training design, development and delivery activities.
One of the important things to figure out is what these folks actually do.
This is the start of the investigation for the Business Architecture.
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In my organization – there does not seem to be any separation between the design/development team and the delivery team in the groups that do training. Often, its the same person from start-to-finish. And EVERYONE (stakeholders and trainers) is curious to see whether the training “worked” (or at least got some butts in seats).
Where I found the differences between the groups in my organization was in each team’s preferred delivery format.
- Some groups are really “classroom heavy”.
- Some groups did a lot of webinars.
- The group I am in tends to do a lot more asynchronous development and assists other teams with their asynchronous development.
I’m going to start this at a high level. We’re going to break these processes down even further – but it provides a start as to what we need to start mapping out.
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Level 1 – the super duper high level. Look familiar?
- Figure out what training is needed and/or do intake for “training” projects.
- Design training
- Develop training
- Deliver training
- Figure out whether training worked
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Level 2 – High-level processes that all of the training teams seem to do. There might be some things that a particular team doesn’t do – but I want to make sure every possibility is covered. This is going to help give us a rough outline of the scope we are dealing with for the Business Architecture.
I reserve the right to change things as I discover stuff and think things through. Consider this an “agile” document.
- Figure out what training is needed and/or do intake for “training” projects.
- Project intake process
- Needs assessment process
- Subject
- Objectives
- Audience
- Design training
- Project Management process
- Instructional Design process
- Outline development
- Delivery format
- Deliverables
- Design Approvals
- Develop materials for training
- Development process – first draft
- Classroom
- Webinar
- Asynchronous
- Blended
- Curriculum / Curation – or, how this stuff goes together if it is a multi-item project
- Iteration process
- Pilots – you are piloting your training materials, aren’t you?
- Modifications – pre-delivery
- Approval for delivery / go-live
- Deliver training
- Registration process – for students
- Registration management process – for trainers / stakeholders
- Reservation process – includes human resources, classroom resources, technical resources
- For classroom, webinar, and any blended approach that uses synchronous training
- Upload process – where can we put this stuff so people can find it?
- For asynchronous and any blended approach using asynchronous training
- Also consider any recordings resulting from webinars
- ALL supplemental information from the classroom and webinar approaches should be considered here as well.
- DevOps – or, how are we going to maintain this stuff?
- Communications process – how do we tell people that this is available?
- Reporting process – I’m sticking this here because it makes sense to me right now. In operations, people tend to run reports right after training delivery. Butts in seats and if they are happy – mostly. I may change my mind later…..
- Figure out whether or not the training worked.
- Evaluation process / Report analysis
- Update process – or, how are we going to handle changes?
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