For those of us who find ourselves in “informal” positions of leadership (trainers, project managers, team leads, event organizers, etc) – it’s important to understand that we, too, are responsible for building a supportive container for the teams and people we work with.
I purposefully use the concept of “container” because we are often trying to protect our students or team members from the stresses of the larger organizational environment during the time we have them.
Containers have boundaries.
Containers, when built well, provide the safety and security people need to do the work they need to do.
Since much of my career has been spent inflicting unwanted change on people, I’ve become mindful of the container I have wanted to build.
The build starts with one question:
How do I want individuals to feel when they leave my container?
When I’m training, the answer is “confident.” Confident that they can function once the change hits. Confident that they are capable of learning new things in the future. Confident that they have a path to mastery within the new environment created by the change.
In project teams, the answer is “comfortable.” Comfortable that they have the resources needed to do the work. Comfortable that their work is valued and appreciated. Comfortable with the knowledge that they are being set up to succeed and (when possible) thrive. Comfortable with asking questions and with sharing challenges.
In a recent workshop, that answer was “safe.” Safe to explore potentially sensitive areas of themselves and their world. Safe to share with others. Safe to reach out for help.
Once you determine the desired emotional outcome (the Why), you can then consider how you want to encourage these outcomes (because you can’t control how others feel, you can only create a space where those feelings are more likely).
- How do you wish to model this outcome?
- Remember: your students and team members are looking to YOU for what this looks like.
- It is hard to model when you are a ball of stress. I’m not asking you to pretend you have it all together. We’re human and we live in interesting times. Instead, I want you to make sure that you have your OWN support network as you do this.
- What are the behavioral norms you need to set?
- This is the core question behind “Classroom Management.”
- What behaviors will you encourage?
- What behaviors will you discourage and how will you address them when they appear?
- What are the boundaries around that container?
- Who are your allies outside of that container that can help you hold and maintain that container? Who can help you “run interference” as you and the others within the container do the work?
- What exceptions will you need to make?
- There WILL be exceptions. I have found that defining these exceptions up front makes it easier to maintain the boundaries of the container overall.
- Example exceptions (these are IT examples because that’s where I came from): Power outages, Core application outages, the CIO wants something from the team ASAP.
These containers aren’t built to hold forever. YOU can’t hold the container together forever (unless you are a CEO). The containers I am describing are built to provide a temporary space to get real work done. They are built to provide the safety, security, and confidence that allows learning to happen.
Aaron Dignan’s Organizational Operating System Canvas works at the CEO-level. It’s overkill for the containers we are trying to build, but he provides some interesting questions for us to consider as we build our temporary containers – https://medium.com/the-ready/the-operating-system-canvas-420b8b4df062
Amy Edmonson’s research emphasizes the importance of psychological safety in the workplace. Containers are, fundamentally, all about creating that safety in often hostile environments. – The Fearless Workplace: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. (Amazon affiliate link)
The domain of Classroom Management (even in the K-12 space) contains many techniques I find useful when dealing with teams of professionals. Many K-12 teachers are masters at creating containers within hostile environments and without choosing who goes into the container. Better than Carrots or Sticks (Amazon affiliate link) specifically addresses the K-12 classroom. I would argue that what we observe as kids in school carries over into our adult lives. This book contains ideas that we can transfer into the workplace. Even encouraging people to bring their favorite “security blanket” may not be such a bad thing.